Refund policy

Return 

Only items that were damaged or defective can be returned. In the unlikely event that we have inadvertently shipped you the wrong item, or you have received a damaged item, please email our customer service team at support@villeann.com immediately so that we can provide resolution.

Items that don't fit are not eligible for return. However, we recommend checking our size guide or contacting our customer service team for assistance in selecting the right size before making a purchase. 

 

Refund

Please fill in the return tracking number in the return system when you send your package. We need the tracking number to process your refund.

If your return is accepted, we will process your refund and apply it to the original payment method. We will notify you via email.

Please note：As processing times for banks or payment platforms may vary, it may take 5-10 days for you to receive your refund.

Please note:  We are unable to offer free exchanges or free returns for international shipments. Shipping costs for returns and exchanges are the responsibility of the buyer. Shipping charges for original orders are non-refundable.

Please feel free to contact us at support@villeann.com for any refund questions.